Customer satisfaction has always been our guiding principle at The Swim Shop. Our customers are our friends and family – our neighbors and community members. We value fairness and transparency, and will make every attempt to solve problems as quickly and as thoroughly as possible. Below you will find most of our policies and a list of frequently asked questions. If you are experiencing a problem that isn’t described here please feel free to call us at 302-575-1224 or email email@example.com and we will be happy to help!
Returns, Exchanges, and Damage
We strive to maintain fair and transparent policies regarding returns, exchanges, and refunds. Please familiarize yourself with the following policies so that the process will be as convenient and fast as possible:
Once a suit has been exposed to water, we CAN NOT accept it back for return or exchange!
No returns will be accepted of monogram or custom items (including but not limited to: Backpacks, Parkas, Suits, Caps, Etc.)
Returns – click here to begin
Within 15 days from the date of purchase you may return items for a refund. Items must be unused, tagged, not custom, and in original packaging. Purchases made online will be refunded via PayPal after the item has been received and verified. Original shipping costs will not be refunded and the customer must also pay the return shipping cost. To initiate a return please click the link above or see below for additional information.
Exchanges – click here to begin
Exchanges are available for 15 days from the date of purchase. Items must be unused, tagged, not custom, and in original packaging. Original shipping costs will not be refunded and the customer must also pay the return shipping cost. To initiate an exchange please click the link above or see below for additional information.
Defective/Incorrect Item – click here to begin
If a received item is defective or differs from the item ordered then customer has 30 days to return or exchange the item. Please mark it as such when submitting the Return Form. Customer must initially pay for a return label but upon receiving the item(s), The Swim Shop will examine them to determine eligibility for a return shipping refund via PayPal.
If you are eligible for an exchange and the item has become backordered since the time of purchase, we will contact you to determine whether you prefer to wait or to be refunded instead.
The following products and product categories differ from the policies laid out above:
Please check with us if you are unsure whether a particular product is eligible.
Frequently Asked Questions (FAQ)
We are currently not set up to sell items on our website, however, we would be happy to take an order over the phone if you need items shipped out to your location.
The shipping cost will depend on the weight and size of the items being shipped, as well as where the items are being shipped to. We offer shipping via USPS Priority, FedEx Ground, or UPS Ground, whichever is the cheapest to your location.
We want you to be fully satisfied with your purchase. The Swim Shop will gladly accept returns and exchanges within 15 days of your purchase or reciept of shipped items. Shipped Merchandise must be returned in its original, unused condition (i.e., has not been used in water), including all original tags and packaging. In store purchases need to have a reciept present to be issued a refund, otherwise a store credit will be issued upon Managers Approval.
If you have an issue with an item that you purchased at the store, you can bring it back to with your reciept. If the item has a manufactures defect we will be happy to replace the item.
We currently do not offer a printed catalog.
We always suggest trying on the suit if possible first as each vendor and style may fit you differently. If you are unable to try-on the suit first, please refer to our sizing charts for detailed information about manufacturer sizing guidelines.
Our “grab bag” or “practice suits” are discontinued prints at discount pricing. Grab bags are eligible for size or style exchange.
Absolutely not! The only emails you will receive from us are periodic offers, updates, and discounts.
Yes. We currently accept POs from teams who we have worked with in the past. If you are a new team or organization who would like to start an account please contact a manager to set you up an account. For all other purchases, we accept credit card orders only.
Credits usually take a maximum of 7-10 business days to post from the time we receive your item(s), but this is dependent upon your bank’s policy. Check with your financial institution for accurate information regarding their holding times.
Your credit card will be charged when your order is placed.
See our Team Information page, section on Caring for Your Suit Instructions.
Yes we do offer Gift Cards. We can make these in any value you would like. Please contact us directly to activate a card for you today.
We accept Visa and Master Card, and Discover credit cards, we also accept cash and personal checks.
Lycra (Spandex) is softer and has greater stretch capability allowing for more flexibility. However due to the rubberized elastic material Lycra tends to breakdown earlier than Polyester because the chlorine attacks the rubberized elastic material in the fabric. Polyester materials like Durafast Polester or Endurance Polyester are soft and comfortable for swimwear but the material has less stretch than because it uses less rubberized elastic material in the fabric allowing it to last longer than the average Lycra suit.
Fill out the contact us form above with information on what product you would like and we will do our best to help you out.